Site Directory
A project of
Citizens For A Better America (R)


Our Websites
  • - Home
  • hot

  • Current Good Guys List™
  • CandidateQuestionnaire's
  • Candidate Ranking's
  • Questionnaire FAQ's
  • Good Guys List ™ - Past

    Commentaries & News Releases
  • In Date Order
  • In Subject Order
  • Join our Free E-Mail List

    Our Flyers
  • In Date Order
  • In Subject Order

  • Current and Past Projects
  • OurLegal System Is Broken hot
  • Protect Marriage Initiative
  • Keep The
  • State Propositions
  • Recall Gray Davis
  • Support for Secession
  • Impeach! Clinton
  • Boycott Disney® !

    Who We Are
  • Who We Are
  • Mission and Belief Statement
  • The Leadership Team
  • Contact Us
  • Get Member Information
  • Our Identity Stolen?
  • SPAM?
  • E-mail Policy

  • Special Section For Candidates
  • Candidate Questionnaires
  • CQ FAQ's & Instructions

  • State Election Sites
  • Research Links

  • Search our site using:


    World Wide Web

    Google™ is a trademark of Google, Inc. This is a free program offered by Google™.
    Search opens in a new window.

    All our Website Services are provided by:
    The place to go for all your website needs.

    Open Letters to Eastman Kodak Co. ("Kodak")

    Our Recommendation:

    Do not buy products from Kodak unless you have no other option.

    Summary of Issue with Kodak:

    Posted: As of January 26, 2009

    In response to a Kodak Television Advertisement 2 ESP5 All-In-One printers were ordered from the Kodak Store along with an extra ink cartridge. We were sent two (2) printers that didn't work and then we were told on the phone by customer support to install the software and let it fix the printers. We were told this even though the Kodak Return Policy on the back of the invoices states, "Software must be UNOPENED." Here is a PDF of the back of the invoice from the Kodak Store .

    After these failed attempts to fix the printers and the discovery that we would void our guarantee if we installed the software we decided to just return it all. But, we felt ripped off that we had to pay them to ship back the 2 broken printers they sent us along with the ink. At the least they should take responsibility for their error and pick up those costs of returning the products back to them.

    So, we decided to write Kodak and ask or rather demand that they pay for the return insurance and shipping costs for the broken printers they sent us. We wanted to give them a chance to fix the problem but we didn't have much time left on our "30 day guarantee". If they would not do that then it looks like they are just trying to rip folks off and we would take it up with American Express, the credit card company used to purchase the order with.

    Here is the email sent via Kodak's email page. While on there website they have many links to contact them by email, many with different descriptions, they all lead back to this page, so this the way we first contacted them.
    Friday, 01/23/2009 An Open Letter to Kodak

    They sent us an automatic response reposted here:
    Friday, 01/23/2009 Auto Response From Kodak

    A technician "Oscar F" responded shortly after that well within the 24 hours, but only to say we had contacted the wrong department and to contact the Kodak Store. Here is his response:
    Friday, 01/23/2009 Email from Oscar F at

    As I said the Kodak Store "contact us link" takes you to the same email page as we used the first time. Oscar F has me going around in circles and I have already seen that calling gets me the same result or worse because it is not recorded. So how am I to interpret this as anything more than a run around.

    In addition we requested that the email be redirected to the right party if necessary. Why couldn't this have been done. Now it is really looking like Kodak is trying to rip people off.

    Our experience with Kodak has been a 100% failure rate with their printers and also 100% failure rate with their customer service. In addition they have a return policy that is voided if you set up your printer, using the software and then don't like the job it does. That is not a money back guarantee in my book. I guess I can be glad both printers actually failed to work in the first place before I had unintentionally voided the guarantee.

    At this point we are left with contacting American Express and complaining that we were shipped broken products or of shipping the broken products back at our cost. Neither of these options make us happy.

    That is why we would recommend to everyone not to buy Kodak products, but if you must then do not get them from the Kodak Store, use a vendor you trust and one that has a real money back guarantee.

    What's Next!

    We have collected all the email address we could find for Kodak and we are sending the whole list each an email which includes what we have already written them and a request for someone in management to take action and fix this company.

    Now this is no longer just our issue it is an American issue. These bad business practices can only lead to job losses and eventually collapse of the company. We do not want that to happen we want Kodak fixed!

    We understand that Eastman Kodak Co. has more to it than its consumer product line. But, according to on Dec. 12, 2008, "Moody's expects Kodak's consumer digital segment, which accounts for about 30% of total revenue, to see revenue declines in the fourth quarter due to the deteriorating demand environment, " Maybe the demand is not the real issue but the failure of the company to send out working units and provide real customer service. If you have Eastman Kodak Co. stock then demand answers. If you do not get any answers then consider why you still have their stock.

    As soon as we have sent the letter we will post it here.